Terms of Service

By accessing or using SyncroFi — including our website, dashboard, mobile applications, and any related services (collectively, the “Services”) — you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our AML Policy, and our Electronic Communications Consent, each of which is incorporated into these Terms by reference. If you are agreeing to these Terms on behalf of a business entity, you represent that you have the authority to bind that entity, and “you” refers to both you individually and that entity.

If you do not agree to these Terms, you may not access or use the Services.

SyncroFi provides software that allows freelancers, digital nomads, remote workers, and registered businesses to: receive client payments into multi-currency virtual accounts; convert balances between supported currencies (USD, GBP, EUR, and additional local-currency accounts made available per corridor); generate and send invoices; and withdraw settled funds to external bank accounts via ACH, SEPA, or SWIFT.

The Services are provided on an evolving basis, and features, supported currencies, corridors, and transaction limits may be added, modified, or removed at our discretion, including as required by our licensed banking and payments partners.

Virtual accounts, account numbers, sort codes, IBANs, and other routing details made available to you through SyncroFi are issued by, and your funds are ultimately held by, third-party licensed banking and Banking-as-a-Service (BaaS) partners (“Partner Banks”), which may include, without limitation, Lead Bank, N.A. (Member FDIC) and ClearBank Ltd / ClearBank Europe N.V., or successor or additional partners we may engage from time to time. Funds you receive are held in pooled, “for benefit of” (FBO) accounts at our Partner Banks, individually attributed to you within our internal ledger.

Where eligible, funds held by a Partner Bank may qualify for FDIC pass-through deposit insurance or FSCS protection, subject to applicable program terms, aggregation limits, and law. SyncroFi accounts are not, in themselves, deposit accounts of Softsyncron Limited and are not separately insured by Softsyncron Limited. Softsyncron Limited’s role is limited to operating the technology, compliance, and customer experience layer on top of our Partner Banks’ licensed infrastructure, generally under an agent, delegate, or similar authorized-representative arrangement described in our regulatory disclosures.

To use SyncroFi, you must be at least 18 years old (or the age of majority in your jurisdiction), capable of forming a binding contract, and not barred from using the Services under applicable law, including sanctions and export control laws.

Before a virtual account is provisioned, you must complete our identity verification process. Individual customers complete Know Your Customer (KYC) verification; business-entity customers complete Know Your Business (KYB) verification, including identification of Ultimate Beneficial Owners (UBOs) holding 25% or more equity in the business. See our AML Policy for details. We may decline to open, or may suspend or close, an account at our discretion where verification cannot be completed or satisfactorily maintained.

You agree to provide accurate, current, and complete information during registration and to promptly update such information, including any change in beneficial ownership of a business account.

SyncroFi operates on a Settle-First / Auto-Sweep model. Funds you receive are initially recorded in a locked, not-yet-withdrawable state until our Partner Bank confirms final settlement of the incoming payment. Only once settlement is confirmed does the corresponding amount become part of your available balance and eligible for conversion or withdrawal.

Because payouts are funded exclusively from your own settled balance, you may only withdraw up to your available balance at the time of the request; locked or unsettled funds cannot be withdrawn, converted, or otherwise made available to you until settlement is confirmed.

SyncroFi charges fees for certain services, including currency conversion (assessed as a spread over the prevailing mid-market exchange rate) and outbound payouts (assessed as a flat fee, disclosed at the time of the transaction). Fees may vary by currency corridor, payout method (ACH, SEPA, or SWIFT), and account tier, and are subject to change on notice as described in Section 12.

Exchange rates displayed within the Services, including on our FX calculator, are indicative and subject to change until you confirm a transaction; the rate applied to your transaction is the rate confirmed at the time of execution.

You agree not to use the Services to:

• Engage in money laundering, terrorist financing, sanctions evasion, or other financial crime;
• Receive or send funds connected to fraud, illegal goods or services, or unlicensed activity;
• Circumvent, disable, or interfere with our identity verification or transaction monitoring systems;
• Misrepresent your identity, beneficial ownership, or the purpose or source of funds of a transaction;
• Violate any applicable law, regulation, or the terms of our Partner Banks’ own policies; or
• Use the Services if you are, or are owned or controlled by, or acting on behalf of, a person or entity subject to applicable sanctions.

We may suspend, restrict, or terminate your access to the Services, and place a hold on funds, where we reasonably believe doing so is necessary to comply with law, respond to a request from a Partner Bank or regulator, investigate suspected fraud or a prohibited use under Section 7, or protect the integrity of the Services. We will make commercially reasonable efforts to notify you and facilitate return of available, unrestricted funds, except where prohibited by law (for example, where doing so would constitute unlawful “tipping off” in connection with a suspicious activity investigation).

You may close your account at any time by contacting us, subject to settlement of any pending transactions and withdrawal of your available balance.

To the fullest extent permitted by applicable law, Softsyncron Limited and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or in connection with your use of the Services, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Softsyncron Limited, its Partner Banks, and their respective officers, employees, and agents from any claim, liability, damage, or expense (including reasonable legal fees) arising out of your breach of these Terms, your violation of applicable law, or your misuse of the Services.

These Terms are governed by the laws of [Governing Law Jurisdiction], without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved in the manner set out at [Dispute Resolution Mechanism — e.g., binding arbitration / courts of a named jurisdiction], subject to any non-waivable consumer protection rights available to you under applicable law.

We may update these Terms from time to time to reflect changes in our Services, our Partner Banks, or applicable law. We will provide notice of material changes electronically, consistent with our Electronic Communications Consent, before the changes take effect. Your continued use of the Services after the effective date of an update constitutes acceptance of the revised Terms.

Questions about these Terms can be directed to Softsyncron Limited at support@syncrofi.co, or by mail to 20 Wenlock Road, London, N1 7GU.